Terms and conditions

Please read our Terms of Service, Privacy Policy, Acceptable Usage Policy and Service Level Agreement before using metric systems (our “Site”) and/or any hosting services and/or dedicated servers (all collectively with the site, the “Services”) provided by Metric Servers UK. By using or accessing the Services, you agree to all the terms and conditions of our Terms of Service, Privacy Policy, Acceptable Usage Policy and Service Level Agreement; if you do not agree, you cannot use the Services.

You may not use the Services and/or provide any personal information to Metric Servers UK if you are under the Minimum Age. The Minimum Age is eighteen (18) years old, or the lower age that your country has provided for you to consent to the processing of your personal data.

All Services provided by ("Metric Servers UK") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Canadian federal, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Metric Servers UK from any claims resulting from the use of service which damages the subscriber or any other party.

Sites that promote any illegal activity or present content that may be damaging to 'metric systems uk' servers, or any other server on the Internet are prohibited. Links to such material are also prohibited.

Examples of unacceptable content or links:

Pirated software Mining Crypto

Hacker programs or archives Warez sites

Hate speech related activities

Child, juvenile, animal pornography and all related activities

Copyrighted material (ex: movies, torrents, TV shows, books, TV / IPTV – internet protocol television, pictures, etc.)

NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, Metric Servers UK reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.

Some server plans come with a predetermined amount of traffic allowance. Overage charges may apply, please contact accounts for further information on those charge and overages.

Any attempt to undermine or cause harm to a server or customer of Metric Servers UK- is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated Services may be terminated without further notice or refund.

We reserve the right to refuse, cancel or suspend Services, at our sole discretion, if we think that these terms have been breached at any time.

By the Account Activation Date of each month, Metric systems uk -shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular invoice in accordance with the Service Fees for the current month or cycle

Invoices are generated 7 days prior to the original Account Activation Date, and payment shall be remitted to Metric Servers UK by no later than the specified payment due date. Metric Servers UK shall be entitled to immediately terminate this agreement for client's failure to make timely payments. Credit cards can be billed automatically unless a direct request is made to our Billing team via the WHMCS panel™ not to do so, at least 7 days prior to the payment due date. It is the client's responsibility to ensure that they have sufficient funds to cover all transactions. In the event of payment failure, an automated invoice reminder will continue being sent from our system. It is the customer's responsibility to provide an alternate payment method before the due date is reached. All late payments may result in account or service suspension.

Invoices not paid before or on the due date will incur a late fee of £25 of the total amount unpaid on the invoice.

Service suspension and termination

Invoices are issued 7 days prior to the applicable due date for each active service.

Failure to pay within 48 hours will result in an immediate suspension of your service and a suspension notification will be sent via our billing system.

Starting at midnight (GB) of the 3rd day after the due date, unpaid services will be terminated which will wipe all data from the machine.

Metric Servers UK does not guarantee that your service may be recuperated after termination and may

not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.

Certain services carry a setup fee charged by Metric Servers UK to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Metric Servers UK and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Upon receiving a new customer's first paid order, Metric Servers UK reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The delivery time starts after the verification step is passed. Verification is not necessary for all orders, and may be requested again any time you change your payment method, this is to keep customers safe during using our services.

We offer a 7-day Money back policy for undelivered servers. This does not apply to purchases made with a discount. These purchases are final, and non-refundable.

Custom machines are built to order which can take up to 3-14 days to be fully fulfilled & racked in our site. if any reason this is going to take any longer due to hardware not being stocked, we will give you a clear update, we do not offer refunds on custom orders.

Refunds: If client has retained the services for longer than one month and has pre-paid Metric Servers UK for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client's

account is cancelled at any point during a 3-month, 6 month or one-year term, the client will not be entitled to a refund for the months remaining.

We do offer trials for dedicated servers, you must provide details why you would like to trial the machine before ordering, we may ask you to provide photo ID and proof of address during this trial period.

We also will not refund servers mistakenly purchased with wrong configuration.

General refund guidelines

We will not refund or credit under the following circumstances:

1. Geo-location

2. Failing to ask a question on the nature of our services, or a particular spec or configuration.

3. Account termination or suspension due to non-following of our Terms of Service.

4. Account termination or suspension due to any kind of illegal activity.

5. Service termination or suspension due to non-payment, or late payment of any services, licenses, or add-ons attached to said services

6. Changing your mind

7. Order custom configurations

We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, our staff will dedicate themselves to fixing it. Any delays that prevent our customer from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. For example, if a customer has purchased a geo-located server in UK of a physically located server. Please issue a request to our support staff before making such purchase.

Any account deactivated due to non-payment will require a reactivation fee of £99 prior to reactivation.

Cancellation requests and refunds

We DO NOT refund partial cost of your services. We require a 7-days notification prior to an invoice’s due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 7-days period. Following the 7-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The server will then be cancelled on the following due date.

We metric systems UK reserve the right to refuse, cancel or suspend service, at our sole discretion.

Metric systems uk shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Metric systems uk ' servers going offline or being unavailable for any reason. Furthermore, Metric systems uk shall not be responsible for any claimed.

damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Metric Servers UK. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Use Policies should be forwarded to abuse@metricservers.co.uk All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination of service/s.

As our hosting services are solely self-managed, the customer is fully responsible for data backup. Metric Servers UK cannot be held liable for system down times, network or hardware failures or data loss, nor can Metric Servers UK be held accountable for any loss on projected income due to system down times, network or hardware failures or data loss. Certain services provided by Metric Servers UK are resold.

Thus, certain equipment, routing, software and programming provided by Metric Servers UK not directly owned or written by Metric Servers UK. Moreover, Metric Servers UK holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as Metric Servers UK sees fit.

By activating your account with Metric Servers UK, you agree to the above policies and conditions. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

Please Note on sign up we have the right to ask for photo ID & proof of address before your account is activated this is so we can confirm you are who you say you are, fail to provide ID, your account will be closed and no services will be provided by Metric Servers UK

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We may however advise you by e-mail or phone prior to taking any action to provide you with an opportunity to resolve the issue, at our own discretion.

Metric Servers UK guarantees 99.99% uptime. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of the excess downtime, as per our Service Level Agreement.

Metric Servers UK reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a 30-day warning will be provided for all such price increases.

Updated April 2024 @ 09:21am

Metric Servers UK